Customer service professionals are often seen as the face of an organisation and their performance can directly impact customer satisfaction rates, loyalty and reputation. This makes hiring and training the best customer service talent with the right skill set the key to successful customer onboarding and retention.
Employee turnover can be a significant drain on your resources due to decreased levels of customer satisfaction and loyalty. The Customer Service Aptitude Profile (CS AP™) is designed to help you hire, develop and engage high-performing customer service talent, to delight customers and grow your business
The CS AP™ enables users to identify critical skills in candidates, as well as gaps and development opportunities for current employees in customer service roles.
Please note: You must purchase and complete the self-paced, online certification to use the Customer Service AP.