The following qualifications are required to purchase this product.
Restricted (R)
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
Online Cognitive Abilities Test (CogAT) & Cognitive Abilities Test (CogAT) Screening Form
The following qualifications are required to purchase this product.
Schools (SCH)
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
The following qualifications are required to purchase this product.
PAT Teaching Resources Centre
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
The following qualifications are required to purchase this product.
Restricted (R)
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
The following qualifications are required to purchase this product.
Bachelor's Degree
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
The following qualifications are required to purchase this product.
Bachelor's Degree
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.
Customer service professionals are often seen as the face of an organisation and their performance can directly impact customer satisfaction rates, loyalty and reputation. This makes hiring and training the best customer service talent with the right skill set the key to successful customer onboarding and retention.
Employee turnover can be a significant drain on your resources due to decreased levels of customer satisfaction and loyalty. The Customer Service Aptitude Profile (CS AP™) is designed to help you hire, develop and engage high-performing customer service talent, to delight customers and grow your business
The CS AP™ enables users to identify critical skills in candidates, as well as gaps and development opportunities for current employees in customer service roles.
Certification
The CS AP™ includes self-paced, online certification materials to help you get the most out of the tool.
Includes:
E-Learning Modules: Self-paced, online training modules allow you to get certified anywhere, anytime.
User Guide: Simplified and easy-to-use, this guide can be accessed anytime, to help you administer, interpret and use the CS AP™ to its highest potential.
Technical Manual: Learn about the science behind the assessment, with key insights on the tool’s reliability and validity. A great resource to get buy-in from senior leadership.
Talent Assessment Portal (TAP): 60 tokens to generate your first report– Access your CS AP™ Resources, administer the assessment and generate reports through your online TAP account.
Please note: You must purchase and complete the self-paced, online certification to use the Customer Service AP.
Jotham Friedland, PhD & Sander Marcus, PhD
The following qualifications are required to access this product. Please
login or register to proceed
Please contact ACER Customer Service on +61 3 9277 5656 if you have any queries.
A Master’s degree in Human Resources/related discipline OR
A Bachelor degree in Human Resources/related discipline PLUS evidence of a technical knowledge of test construction, use, administration and feedback OR
The following qualifications are required to purchase this product.
Human Resources (HR)
Please login or create a new account to register your qualifications. You can register within your account via My Profile > My Qualifications.
For further assistance please contact ACER Sales Support Team on +61 3 9277 5656 or email sales@acer.org.