Online MHS Talent Assessment Portal Token: Customer Service AP (CS-AP™)

Author(s) : Jotham Friedland, PhD & Sander Marcus, PhD

Publisher : MHS, 2021

SKU : E1156

In stock
Contact customer service

The Online MHS Talent Assessment Portal offers assessments specialising in emotional intelligence and entrepreneurship. These range of tools measure and manage talent and are ideal for use in coaching, organisation and leadership development, selection, and succession planning.

You can send your client an assessment via the MHS Talent Assessment Portal at any time (at no charge) - when you are ready to generate your reports, you will require tokens to generate them.

Customer service professionals are often seen as the face of an organisation and their performance can directly impact customer satisfaction rates, loyalty and reputation. This makes hiring and training the best customer service talent with the right skill set the key to successful customer onboarding and retention.

The CS AP™ enables users to identify critical skills in candidates, as well as gaps and development opportunities for current employees in customer service roles.

CS AP™ reports require the following number of tokens (per report):

  • CS AP™ Interview Guide: 64
  • CS AP™ Development Report: 64

CS AP™ Interview Guide Sample Report

CS AP™ Development Sample Report

Jotham Friedland, PhD & Sander Marcus, PhD